• Introduction:

OziYou is committed to providing high-quality services and ensuring customer satisfaction.

This Refund and Returns Policy outlines the conditions under which refunds and returns are processed.

• Faulty Equipment:

1. – Within 24 Hours: Any equipment installed and found to be faulty within 24 hours will be exchanged free of charge or refunded.
2. – Within 7 Days: If the issue is reported after 24 hours but within 7 days, the equipment will be repaired. If necessary, it can be exchanged for a new one at the customer’s expense. Labor and travel costs will be free of charge.

• Service Dissatisfaction:

1. – If you are not satisfied with the service provided, please contact us within 7 days of the service date.
2. – We will review the issue and offer a resolution, which may include re-performing the service or providing a refund for the service fee paid.

• Return Process:

1. – To initiate a return, please contact our customer service team with your order details and the reason for the return.
2. – Our team will guide you through the return process and provide any necessary instructions.

• Refund Process:

1. – Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
2. – If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

• Exclusions:

1. – Refunds and returns do not apply to custom or special order items unless they are faulty.
2. – Services rendered beyond the initial 7-day period are not eligible for refunds, except under special circumstances as determined by OziYou.

• Contact Information:

For any questions or concerns regarding this Refund and Returns Policy, please contact us at:

OziYou Services

Email: support@oziyou.com 

Thank you for choosing OziYou. We are dedicated to ensuring your satisfaction and providing the best possible service.